Communication Skills for Business (CSB) is one of the newest certification programs offered through Certiport. Candidates for the CSB certification will be expected to be able to effectively communicate in a business setting. While the key skill being measured is communication the nature of the exam will also help candidates with the other 3 of "the 4 C’s":
The Communication Skills for Business (CSB) certification is built to validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. The core concepts include professional communication skills; effective verbal, nonverbal, and listening skills; creating business deliverables; effectively delivering a message; receiving communications; and analyzing communication scenarios.
The Communication Skills for Business (CSB) exam is a box exam with innovative selected response options. When a question deals with visual communications, there are corresponding visuals to illustrate as the same for written communications. The exam is a 50-minute exam with approximately 35-50 questions. An individual preparing to take this exam should have approximately 150 hours of instruction and hands-on experience in formal communication theory and practice.