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Communication Skills for Business Certification (CSBC)

Communication Skills for Business Certification (CSBC)


Communication Skills for Business (CSB) is one of the newest certification programs offered through Certiport. Candidates for the CSB certification will be expected to be able to effectively communicate in a business setting. While the key skill being measured is communication the nature of the exam will also help candidates with the other 3 of "the 4 C’s":

  • Critical thinking - which will happen as they think through how to effectively communicate
  • Collaboration - which will stem from effectively communicating with others
  • Creativity - which is required to present appealing communications

The Communication Skills for Business (CSB) certification is built to validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. The core concepts include professional communication skills; effective verbal, nonverbal, and listening skills; creating business deliverables; effectively delivering a message; receiving communications; and analyzing communication scenarios.

The Communication Skills for Business (CSB) exam is a box exam with innovative selected response options. When a question deals with visual communications, there are corresponding visuals to illustrate as the same for written communications. The exam is a 50-minute exam with approximately 35-50 questions. An individual preparing to take this exam should have approximately 150 hours of instruction and hands-on experience in formal communication theory and practice.